Shipping & Delivery

Free Worldwide Insured Delivery!

Yes babe, it's true! We offer free insured delivery on every order, wherever you are in the world! 🌍✨

Once your order is confirmed, we aim to dispatch it within 1–2 working days (please allow up to 3 working days during busy periods). Once it's on its way, we’ll send you an email with a tracking number so you can keep an eye on your parcel. 📦

Estimated Delivery Times:

A Few Things to Keep in Mind:

• If there’s a small mistake in your shipping address, it could delay processing by 1-2 working days. To avoid this, please double-check your details when placing your order.
• While we do our best to get your package to you as quickly as possible, we can’t be responsible for any delays once your order is with the carrier. But we’ll do everything we can to help if you need assistance!
• Package Delivery: Your parcel might or might not require a signature. If the courier feels it's not safe to leave your package unattended, they'll either hold it at a local post office or reschedule the delivery. To avoid missing your package, we recommend using a work address or a friend’s address where someone can receive it.

WRONG ADDRESS DISCLAIMER

It’s super important to check that your shipping address is correct before confirming your order. If you realise you’ve made a mistake, just drop us an email at support@coccobag.com right after placing your order, and we’ll try our best to make the change. Please note, once your order’s in the system, we may not be able to make any changes. But if the package is returned to us, we’ll either send it to the correct address or offer a full refund.


RETURNS

If you’d like to return an item, you’ll be responsible for the return shipping. Please check out our Returns Policy for all the details on how to get that sorted!

💌 NEED A HAND?
If you have any questions or need help with your order, don’t hesitate to reach out! Just send us your order number, and our friendly team will be happy to assist you.