Shipping & Delivery

Yes babe, it's true! We ship worldwide!

We also offer FREE Shipping on all orders over $25!

It will take 1-2 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. Please allow up to 1-2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships (please allow up to 24-48 hours to receive this shipping confirmation e-mail) and estimated shipping times currently are as follows:

Country Shipping Time
United States / Canada 7-10 business days
Australia 7-10 business days
New Zealand 7-10 business days
Europe 5-10 business days
Asia 10-18 business days
Rest of the World 10-20 business days

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. We cannot be held accountable for any delays caused by the carrier. 

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at support@coccobag.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

RETURNS

By placing an order at Cocco, you are responsible for the cost of return shipping back to Cocco. Please refer to our returns policy for further information on how to return your packages.

UNDELIVERABLE COUNTRIES

Please note that we do not ship to Albania, Algeria, Indonesia, Kosovo, Martinique, Morocco, Nigeria, South Sudan, Tunisia.